Made-to-Order Policy


Please Note: Because every piece is custom-made and hand-framed to order, subtle variations in product dimensions occur. Please allow 3–5 business days for production. Once shipped, standard delivery takes an additional 3–5 business days (totaling approximately 10 business days from order to your doorstep).

  • No Refunds or Cancellations: Because each piece is custom-printed, orders cannot be cancelled or refunded once they are submitted to production. Please review your order choices carefully—especially frame size and artwork selection—before checking out.

  • Damaged or Incorrect Items: If your order arrives damaged, defective, or is not what you ordered, please email contact@parallelcrush.com within 7 days of receiving the item. Please include your order number and clear photos of the damage for assistance.

  • Lost Packages: Parallel Crush Publishing is not responsible for shipments lost or stolen after the carrier confirms successful delivery to your address.